Got Questions? We Have Answers.

We recommend booking at least 4–6 weeks in advance for smaller events, and 3–6 months ahead for large-scale events like weddings or galas. During peak season (December–February), earlier booking is strongly advised. That said, we accommodate last-minute requests whenever availability allows.

You can submit an availability enquiry through our Enquire page or call our events team directly at (+94) 70 700 4 111 or (+94) 70 700 8 111. We typically respond to availability requests within 4 business hours.

Yes — we offer a 7-day complimentary option hold on most spaces, subject to availability. An option hold reserves your date without a financial commitment, giving you time to finalise your plans. After 7 days, the hold expires unless a deposit is paid.

A 30% non-refundable deposit is required to confirm your booking. The remaining balance is due 14 days before your event. For bookings under LKR 50,000, full payment is required at time of confirmation.

Absolutely — we encourage site visits. You can book a complimentary venue tour Monday through Saturday between 9AM and 5PM. Our events coordinator will guide you through each space and answer all your questions. Tours typically take 45–60 minutes.

Capacity figures listed on our Spaces page refer to the maximum for each layout type — theatre seating, banquet rounds, cocktail standing, etc. Our coordinators will advise the optimal layout configuration for your specific guest count to ensure comfort and flow.

Yes. Several of our spaces can be combined for a seamless multi-room experience. A popular combination is The Atrium (for welcome cocktails) flowing into The Grand Ballroom (for the seated dinner). We'll work with you to design the best flow.

All PinPoint spaces are fully accessible. We have step-free entrances, lift access to all floors, accessible restrooms, designated parking bays, and hearing loop systems in our larger conference spaces. Please advise us of any specific requirements when enquiring.

Yes — our culinary team creates bespoke menus for every type of event, from stand-up cocktail canapes to formal 5-course gala dinners. We offer Sri Lankan, Asian fusion, Continental, and vegetarian/vegan menus. Tasting sessions are available for events of 50 or more guests.

Outside catering is permitted with prior approval and a venue access fee. All external caterers must hold valid food hygiene certifications and comply with our vendor guidelines. We require full details of your caterer at least 3 weeks before your event.

Yes — we proudly cater for all dietary requirements including halal, vegan, vegetarian, gluten-free, and nut-free options. Please specify all dietary requirements when completing your event details form so we can prepare accordingly.

Yes. We hold a full liquor licence and operate our own bar service at all venues. We offer packages from house wine and beer to premium spirits and signature cocktail bars. Our bar team can create custom cocktail menus to match your event theme.

Standard AV (projector, screen, basic PA, and lapel microphone) is included in all packages. The Signature and Prestige packages include full production rigs — LED walls, stage lighting, professional PA systems, and on-site AV technician. Additional equipment is available at hire rates.

We provide enterprise-grade, fibre-backed Wi-Fi across all spaces — symmetrical 1Gbps connectivity with dedicated event SSIDs, private bandwidth allocation, and password-protected guest access. Our IT team can configure dedicated networks for large corporate events.

Setup time is included in your hire window. The Essentials package includes 1 hour pre-event; Signature includes 2 hours; Prestige includes a full setup day. Teardown must be completed within 1 hour of your event end time, unless extended hours are pre-arranged.

Yes — external suppliers are welcome. All external contractors must be approved in advance, hold valid public liability insurance, and conduct a pre-event site visit. We provide a detailed contractor guidelines document upon booking confirmation.

We accept bank transfers (SWIFT/SLIPS), Visa and Mastercard credit/debit cards, and cheques for amounts over LKR 100,000. All credit card payments include a 2% processing fee. Payment receipts are issued within 24 hours.

Cancellations made more than 60 days before the event receive a full refund minus the 30% deposit. Cancellations 30–59 days prior receive a 50% refund of the remaining balance. Cancellations within 30 days of the event are non-refundable. Date changes are considered on a case-by-case basis.

Public liability insurance is required for all events with over 100 guests or those involving external suppliers. We recommend event insurance for all bookings. We can connect you with our preferred insurance partners if required.