Patient Information

Everything you need to know before, during, and after your visit.

Before You Arrive

What to bring

Valid Government Photo ID

National ID card, passport, or driver's licence
Insurance Card & Policy Number

For direct billing — original card required
Previous Medical Records & Reports

Lab results, imaging CDs, referral letters
Current Medications List

All prescribed and over-the-counter medications with dosages
Appointment Confirmation

SMS confirmation or printed appointment slip

Fasting requirements: If your consultation may involve blood tests or certain scans, please fast for at least 8 hours prior. Water is permitted.

Inpatient Services

Visiting hours

General Wards

Morning

10:00 AM – 12:00 PM

Evening

4:00 PM – 7:00 PM

ICU / CCU / NICU

2:00 PM – 4:00 PM

One visitor at a time. Prior approval from nursing station required.

Children's Ward

Parents: 24 hours

Other visitors: 10:00 AM – 7:00 PM

Maternity Ward

Partners: 24 hours

Other visitors: 11:00 AM – 1:00 PM and 5:00 PM – 7:00 PM

Visiting hours may be adjusted during public holidays and at ward discretion. Please call ahead to confirm.

Coverage

Insurance & Direct Billing

We have direct billing arrangements with all major insurance providers. Present your card at reception and we handle the rest.

Ceylinco Life

AIA Insurance

Union Assurance

Softlogic Life

HNB Assurance

LOLC Insurance

Allianz Lanka

Janashakthi Insurance

SLIC

People's Insurance

Orient Finance

Commercial Credit

Don't see your insurer? Contact our billing team — we work with many additional providers.

Support

Frequently Asked Questions

Do I need a referral to see a specialist?

No referral is required for most specialties at Meridian. You can book directly with our specialists through our appointments line or online. However, some insurance policies may require a GP referral for reimbursement — please check with your insurer.

How do I obtain my medical records?

Medical records can be requested in person at the Medical Records Office on the Ground Floor (Main Branch). You will need a valid photo ID and, for third-party requests, a signed authorisation form. Records are typically available within 5 working days.

Is there parking available at all branches?

Yes. All three branches have covered multi-level parking facilities. Parking is complimentary for the first 2 hours for outpatient visits when validated at the reception desk. Long-term rates apply for inpatient visitors.

Can I have a family member with me during consultations?

We welcome a single support person in most consultations. For complex discussions or procedures, we encourage family members to be present. Our Patient Relations team can arrange an interpreter if required.

What languages are consultation services available in?

Our specialists consult in Sinhala, Tamil, and English. Please inform us of your language preference when booking and we will match you with a consultant or provide an interpreter.

How do I dispute a bill or request an itemised invoice?

Contact our Billing Department on the Ground Floor, or email [email protected]. Itemised invoices are available on request and are typically prepared within 2 working days.

24/7 Emergency

Need urgent care?

Walk-in emergency is open 24 hours, every day. No appointment needed.